Interact with customers and vendors in a fast paced environment to penetrate assigned accounts and build customer relationships, understand customer needs and recommend pumping configurations, develop application-specific solutions, project management and provide technical assistance and guidance. The scope of supply may be more than that of a pump and may include such items as packaging with a base, cplg, guard and motor, spare parts, services and/or electrical distribution equipment.
This position is part of a team which also supports an outside sales group and works closely with our internal operations and other inside sales application engineers to support all customer requirements. In addition, it involves working with other team members in the office as well as between locations to provide support, both internal and external.
Achieve targeted quotation success rate.
Ensure all requests for quotes are completed on time and in accordance with company policies and customer requirements.
Utilize Customer Relationship Manager to ensure data capture and effective time management to achieve individual and branch objectives.
Ensure that all requests for quotes and order placements are properly qualified and follow up on to:
Present key selling points, features and benefits, while remaining focused on the prospect’s needs.
Identify projects, timelines, business benefits, technical fit, key contacts and budgets.
Implement the correct product and pricing strategies, resulting in closed orders with optimized costing and maximum gross profit.
Timely order entry and order acknowledgement to customer provided within 24 hours of order receipt.
Timely placement of purchase orders with vendors to support on time delivery with our customers.
Effectively engage outside sales team to include their feedback and direction on inquiries coming from their assigned customers. Effectively communicate and coordinate an overlap in House Account requests and Assigned Accounts.
Support outside sales team on customer calls, as the branch application specialist.
Participate in product training programs, not only for pumps but for other products and services to be in a position to provide back up for other employees when out of the office.
Ensure overall customer satisfaction. This includes returning phone calls follow up of each quotation within 24 hours of being sent to assure its receipt and to answer any potential questions or concerns about the quote.
Ensure overall supplier/vendor satisfaction. This may include referrals from manufacturer’s that require being forwarded or coordinated with other branch personnel and assuring that quotes are within the guidelines of our contractual obligations.
Working directly with General Manager to drive OTD and Process improvements.
Supporting the overall goals and vision for the branch and Argo / ATC.
Compliance with ATC’s Company Policies and Procedures.
Upholding ATC’s Core Values - Quality, Customer Satisfaction, Innovation, Teamwork, Integrity.